Reading time: 5 minutes / Updated: June 6, 2024

A smart washroom system is unique technology that measures water usage and collects various other data in sensor taps, touch free soap dispensers, electronic WC flush plates, and SMART enabled behind mirror systems.

It also delivers predictive maintenance, replenishment notifications, and fault reporting alerts for these smart enabled washroom products.

Having worked on smart washroom projects, including our own office washrooms, we will explain the purpose of a smart washroom system, discuss the types of washroom products that can be SMART enabled, how the system works, the kind of data analytics available, whether you can adjust the flow rate and flush volume with SMART washroom technology, and explore whether it is worth investing in this software for your project.

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SMART Washroom System Diagram

What is the purpose of a washroom SMART system?

The purpose of a smart washroom system is to enable business owners and facility managers to track and analyse detailed data collected by the system from their washrooms.

The collected data helps those to understand washroom operations and make informed decisions to achieve various goals such as saving water, improving processes, and enhancing sustainability.

A smart washroom system also monitors the functionality of washroom fixtures to detect malfunctions or inefficiencies. This allows facilities teams to promptly fix the fault and minimise the downtime that would inconvenience users.

The goal of a smart washroom system is to ensure that commercial washrooms are kept comfortable, functional, efficient, and sustainable.

Which products can be controlled and monitored by washroom SMART systems?

Washroom products controlled and monitored by SMART systems - taps and electronic flush plate

A smart washroom system can track and control certain elements in the following SMART enabled products:

While other smart enabled products exist in the market, we’ll narrow our focus to these top four, as they are essential components in every commercial washroom.

How does a washroom SMART system work?

Just like how a Building Management System (BMS) manages and monitors various building functions such as lighting, security, ventilation, and air conditioning, having a smart washroom system connected to the BMS enables centralised monitoring and control of water usage and functions in a commercial washroom.

SMART washroom gateway diagram

Using Dolphin’s washroom system as an example, this is how smart systems work

A Bluetooth adapter connects to each smart enabled washroom product using cables. These products then connect via Bluetooth to either a Dolphin IoT Gateway or a third party IoT Gateway. (Usually, there are multiple IoT Gateways per building).

Dolphin IoT Gateways connect to the local area network (LAN) through ethernet cables and send data using MQTT. After this point, clients have different options to receive the data from the LAN: they can use MQTT or BACnet if they purchase the Dolphin BMS Integrator BACnet Gateway. (Typically, there is one BACnet Gateway per building).

Each device and Gateway has a unique MAC address and IP address respectively for precise identification.

Client Responsibilities in Data Integration and Display Configuration

Prior agreement, exchange of proprietary information and integration work is required regardless of the chosen method. The client is usually responsible for any integration work and arranges how the data is displayed as needed.

This may sound complex, but with proper guidance and support from your washroom supplier, navigating the integration process can be manageable and highly beneficial for optimising data management and dashboard display.

What data is available and what can you do with it?

Each smart enabled washroom product comes with its own unique set of data and activations tailored specifically to that product.
Here are some of the essential types of information provided by the software for monitoring and managing the washroom:

Sensor TapsTouch Free Soap DispensersAutomatic WC Flush PlatesBehind Mirror Systems
StatusCheck mark iconCheck mark iconCheck mark iconCheck mark icon
DiagnosisCheck mark iconCheck mark iconCheck mark iconCheck mark icon
ConfigurationCheck mark iconCheck mark iconCheck mark iconClose icon
TriggerCheck mark iconCheck mark iconCheck mark iconClose icon
StatisticsCheck mark iconCheck mark iconCheck mark iconCheck mark icon

These sections enable users of the smart washroom system to check the status and diagnosis of the components to determine if they are operating properly or if there are any warnings. The dashboard also identifies their mode (cleaning, priming, endurance run etc.) and allows for adjusting particular settings on each product directly from the BMS.

Finally, the key aspect of the smart washroom system is analysing the data in the statistics section to monitor metrics such as total operating hours, daily usage, and total water volume dispensed.

Statistics are important to look at because they provide objective insights that are essential for effective decision-making, performance measurement, trend identification, resource optimisation, and progress tracking.

SMART tap running water with adjustable flow rate

Can you adjust the flow rate and flush volume on a smart system?

This question arises frequently in discussions about smart washroom systems, and to put it briefly, the answer is no.

The flow rate and flush volume data available through the BMS system serve as a real-time representation of current rates and volumes. This information is readily visible on the dashboard, empowering users to make informed decisions regarding water conservation based on these figures. It’s worth noting that this section within the BMS allows for user input.

To adjust the flow rate of taps and the flush volume of toilets, facilities teams are responsible for implementing changes. This typically involves installing flow regulators manufactured with a low flow rate for taps or fitting delayed action inlet valves in WC cisterns.

Once completed, you can access the BMS to input the rate and volume manually for future reference.

SMART behind mirror system washroom solution value for money

Are SMART washroom solutions value for money?

Yes! Integrating a smart washroom system into a Building Management System to monitor SMART enabled, sensor operated washroom products will help you make informed decisions to save water, save money on utility bills, and help facilities and cleaning teams run the washrooms more efficiently.

A smart washroom system also helps meet the high standards set by green building assessment bodies such as BREEAM and LEED. Furthermore, it serves as a compelling selling point to attract and retain tenants.

By going ‘SMART,’ you are joining the movement towards a more sustainable future and demonstrating sustainability to the assessment bodies with solid data evidence through the use of a smart washroom system.

The Far-reaching benefits of a smart washroom

What you measure you can manage, and what you manage you can improve.

Getting value for money is an understatement with a smart washroom system.

With just the touch of a button, quick and accurate data analysis, and optimisation of components to improve flow rates in taps and flush volumes in toilets, the user-friendly software becomes a tool to save water and money and enhance washroom operations.

Now that you know what a smart washroom system is and its purpose, we can safely say that specifying washroom products with integrated SMART technology is an investment you will never regret.

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